You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

This workshop focuses on how to better coach your employees toward a higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and by creating strategic goals.

An easy-to-understand coaching model taught in this workshop will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees toward better performance.

INTRODUCTION
Course Objectives

MODULE 1
Defining Coaching and Mentoring
What is Coaching?
What is Mentoring?
Introducing the G.R.O.W. Model
Knowledge Check

MODULE 2
Setting Goals
Goals in the Context of GROW
Identifying Appropriate Goal Areas
Setting SMART Goals
Knowledge Check

MODULE 3
Understanding the Realities
Getting a Picture of Where You Are
Identifying Obstacles
Exploring the Past
Knowledge Check

MODULE 4
Developing Options
Identifying Paths
Choosing Your Final Approach
Structuring a Plan
Knowledge Check

MODULE 5
Wrapping it All Up
Creating the Final Plan
Identifying the First Step
Getting Motivated
Knowledge Check

MODULE 6
The Importance of Trust
What is Trust?
Trust and Coaching
Building Trust
Knowledge Check

MODULE 7
Providing Feedback
The Feedback Sandwich
Providing Constructive Criticism
Encouraging Growth and Development
Knowledge Check

MODULE 8
Overcoming Roadblocks
Common Obstacles
Re-evaluating Goals
Focusing on Progress
Knowledge Check

MODULE 9
Reaching the End
How to Know When You’ve Achieved Success
Transitioning the Coachee
Wrapping it All Up
Knowledge Check

MODULE 10
How Mentoring Differs from Coaching
The Basic Differences
Blending the Two Models
Adapting the GROW Model for Mentoring
Focusing on the Relationship
Knowledge Check

ASSESSMENT
Post-Test

WRAPPING UP
Course Summary