Crisis management is as important to any company as finance management and personnel management.  Having a clear and effective program and plan for an event is critical, not only to your survival, but to the profitability and possibly to the survival of the company.  Being able to identify risk, assess a situation and respond appropriately are important, and require not only training, but practice.

INTRODUCTION
Course Objectives

MODULE 1
Crisis
Internal Risks
External Risks
Aggression
Violence
Knowledge Check

MODULE 2
Workplace Violence
Threats
Damage
Psychological Acts
Physical Acts
Knowledge Check

MODULE 3
Myths
Violence Just Happens
It Is Uncommon
Problems Will Solve Themselves
It Is Not Possible to Prevent Violence
Knowledge Check

MODULE 4
Escalation
Threats
Stalking and Bullying
Injury
Death
Knowledge Check

MODULE 5
Concerning Behaviours
Disruptive
Emotional Abuse
Causes Anxiety
Examples of Behavior
Knowledge Check

MODULE 6
Domestic Violence Indicators
Disruptive Calls
Poor Concentration
Bruising
Absences
Knowledge Check

MODULE 7
Triggers of Workplace Violence
Reprimands and Terminations
Financial Strain
Loss of Loved One
Perceived Slights
Knowledge Check

MODULE 8
Conflict Dangers
Triggers
Action Point
Flashpoint
Identify
Knowledge Check

MODULE 9
Response
Note Areas of Concern
Discuss It
Report It
Report Extreme Cases to HR/Tip Line
Knowledge Check

MODULE 10
Strategies
Policies
Programs
Emergency Procedures
Train Employees
Knowledge Check

ASSESSMENT
Post Test