Management is known as a form of art and a science.  The idea behind good management is making your employees more efficient and productive, while finding the best way to do it.  When preparing to manage one, or a group of managers, you are preparing them to be able to manage their own employees.   Every manager has a different personality type and learns differently.  With some tools and tips, you can help them become great managers that will continue to grow and succeed with their new teams.

INTRODUCTION
Course Objectives

MODULE 1
Grooming a New Manager
Set Specific Goals
Authority (What They Can and Can’t Do)
Create a Shared Vision
The More They Learn, the More Responsibility They Get
Knowledge Check

MODULE 2
Coaching and Mentoring (I)
Writing Performance Reviews
Provide Clear and Timely Feedback
Praise in Public, Criticize in Private
Make Sure Your Door is Always Open
Knowledge Check

MODULE 3
Coaching and Mentoring (II)
Offer Advice, Not the Solution
Create a Supportive Environment
Build Ownership
360 Degree Feedback
Knowledge Check

MODULE 4
Measuring Performance
Staying Within Their Budget
Setting Measurable Objectives
Skip Level Feedback
Collaborate on Criteria to be Evaluated
Knowledge Check

MODULE 5
Motivating Managers
Provide the Needed Resources
Bonuses and Incentives
Give Credit for Good Work
Keep Them Challenged
Knowledge Check

MODULE 6
Signs of Poor Management
Missed Deadlines
Team Turnover
Losing Customers
Little or No Growth
Knowledge Check

MODULE 7
Trust Your Team of Managers
Do Not Micromanage
Promote Open and Honest Communication
Reward Initiative
Trust, But Verify
Knowledge Check

MODULE 8
When an Employee Complains About Their Manager
Keep the Information Confidential
Gather Information from Both Sides
Coach or Delegate the Solution
Follow-up with the Manager or Employee
Knowledge Check

MODULE 9
When Do You Step In?
Unsafe or Dangerous Events
Legal Ramifications
Severe Financial Costs
Repeated Failures after Coaching Has Occurred
Knowledge Check

MODULE 10
Remember These Basic Qualities
Express Confidence in Their Abilities
Practice What You Preach
Have an Open Door
Their Success is Your Success
Knowledge Check

ASSESSMENT
Post-Test