Manager Management
In-Person
Course Outline

Attention Management:

At the end of this workshop, participants should be able to:

• Define and understand attention management.
• Identify different types of attention.
• Create strategies for goals and SMART goals.
• Be familiar with methods that focus attention.
• Put an end to procrastination.
• Learn how to prioritize time.

Assertiveness and Self-Confidence:

At the end of this workshop, participants should be able to:

• Define assertiveness and self-confidence, and list the four styles of communication
•  Describe the types of negative thinking and how one can overcome negative thoughts
• Explain the difference between listening and hearing and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting and practice setting SMART goals for assertive behavior
• Utilize methodologies for understanding your worth -- and the use of positive self-talk
• List reasons why a pleasing appearance and body language are critical for creating a solid first impression
• Practice sending positive communications phrased as “I-Messages”
• Use the STAR model to make your case during a presentation challenge
• Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
• Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Business Ethics:

At the end of this workshop, participants should be able to:

• Define and understand ethics.
• Understand the benefits of ethics.
• Create strategies to implement ethics at work.
• Recognize social and business responsibility.
• Identify ethical and unethical behavior.
• Learn how to make ethical decisions and lead with integrity.

Civility in the Workplace:

By the end of this workshop, participants will be able to: 

• Define civility, understand its causes, and enumerate at least three behavioral indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace. 
• Learn practical workplace etiquette practices, including greeting, respect, involvement, and political correctness.
• Learn the basic conflict resolution styles and identify the most appropriate for managing particular conflicts in the workplace.

Employee Motivation:

By the end of this workshop, participants will:

• Defining motivation, an employer’s role in it, and how the employee can play a part
• Identifying the importance of Employee Motivation
• Identifying methods of Employee Motivation
• Describing the theories which pertain to Employee Motivation – with particular reference to psychology
• Identifying personality types and how they fit into a plan for Employee Motivation.
• Setting clear and defined goals.
• Identifying specific issues in the field, addressing these issues, and how to maintain this going forward.