New Manager Training

In-Person

Course Outline

Developing New Managers:

 At the end of this workshop, participants should be able to:

• Discuss strategies for developing new managers
• Understand the importance of defining a clear management track
• Determine core roles and competencies for managers
• Understand the importance of continuous development for managers
• Apply the principles of manager development to your organization

Customer Service:

By the end of this workshop, you should be able to:

• State what customer service means with all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build goodwill through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools 
• Deal with demanding customers

10 Soft Skills You Need for Success:

At the end of this workshop, participants should be able to:

• Discuss how soft skills are essential to success in the workplace
• Understand the 10 essential soft skills everyone should have
• Use soft skills to relate more effectively to others in the workplace
• Understand how to use soft skills to communicate, problem-solve, and resolve conflict
• Apply soft skills to specific situations

Delivering Constructive Criticism:

By the end of this workshop, participants will be able to: 

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and specific actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Business Ethics:

At the end of this workshop, participants should be able to:

• Define and understand ethics.
• Understand the benefits of ethics.
• Create strategies to implement ethics at work.
• Recognize social and business responsibility.
• Identify ethical and unethical behavior.
• Learn how to make ethical decisions and lead with integrity.

More courses can be added as needed.