Office politics, or work politics, are the strategies and procedures that employees use to function and advance in a work setting. It is important for managers to learn and understand the office environment and the employees that make it tick. Since the manager interacts with several aspects of the workplace, one should learn how to effectively work with colleagues, supervisors, and upper management in order to help keep the department functioning as a whole.

Course Outline

INTRODUCTION
Course Objectives

MODULE 1
New Hires
Company Core Values
Building Relationships
Encourage Respect
Setting Ground Rules
Knowledge Check

MODULE 2
It’s About Interacting and Influencing
Dealing with Different Personalities
Build a Culture of Collaboration
Be Nice to Everyone (Not Just Those Who Can Help You)
Be a Team Player
Knowledge Check

MODULE 3
Dealing with Rumors, Gossip, and Half - Truths
Its Effects on Morale
Reinforce the Truth with Facts
Deal With it Swiftly
Do Not Participate

Knowledge Check

MODULE 4
Office Personalities (I)
Complainer
Gossiper
Bully
Negative Ned / Nancy
Knowledge Check

MODULE 5
Office Personalities (II)
Information Keeper
Know-It-All
The Apple - Polisher
Nosey Neighbor
Knowledge Check

MODULE 6
Getting Support for Your Projects
Gain Trust Through Honesty
Be Assertive
Blow Your Own Horn
Make Allies
Knowledge Check

MODULE 7
Conflict Resolution
The Importance of Forgiveness
Neutralizing Emotions
The Benefits of a Resolution
The Agreement Frame
Knowledge Check

MODULE 8
Ethics
Benefits of an Ethical Environment
Lead by Example
Ensuring Ethical Behavior
Addressing Unethical Behavior
Knowledge Check

MODULE 9
You Are Not an Island
Never Burn a Bridge
Take the High Road
Trust is a Two-Way Street
Don’t Hide in Your Office
Knowledge Check

MODULE 10
Social Events Outside of Work
How to Decline Politely
Rules When Attending
Meeting New People
Conversation Dos and Don’ts
Knowledge Check

ASSESSMENT
Post-Test